Refund Policy

We are grateful for the opportunity to provide you with our custom written message videos. Our team works tirelessly to create personalized videos that meet your expectations and bring joy to your special moments.

We understand that you may have concerns or issues with our service, and we want to work with you to find a solution that meets your needs. Each custom video we create is uniquely designed for you and crafted with care by our talented dancers who put their hearts and souls into every detail. We take great pride in our team's dedication to creating personalized videos that meet your expectations and exceed them whenever possible. We highly value their creativity and hard work and want to ensure that they are compensated fairly for the time and effort they put into creating your custom video.

As such, we regret to inform you that refunds for custom written message videos are not available due to the fact that we have many people to pay from dancers, assistant crews, chefs, and camera men. We understand that there may be concerns or issues with our service, and we want to work with you to find a solution that meets your needs. If there are any issues with the quality of our work or if we are unable to fulfill the order, we will work with you to find a solution that meets your need. If we made a mistake on our end such as wrong music, picture, message, or such, we will be re-shooting it at no cost!

We appreciate your understanding and support in valuing the hard work and creativity that goes into each custom video.

Thank you for choosing us, and please don't hesitate to contact us if you have any questions or concerns. We are committed to providing you with the best possible service and a memorable experience.